We have reviewed our activities related to the processing of personal data with regard to the rules mandatorily prescribed and applicable under the new European Union General Data Protection Regulation (GDPR: General Data Protection Regulation), and we are committed to carrying them out in accordance with the requirements laid down therein and in the applicable domestic legislation.

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This document contains the information provided by Complex-Palett Kft. (hereinafter: Data Controller) to visitors to the website https://www.complexpalett.hu/ (hereinafter: Website) and to persons filling in the form available on the Website (hereinafter: Data Subject) regarding the processing of their personal data.

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Data Controller's details and contact details:
Website operator: Complex-Palett Kft.
Tax number: 14620216-2-09
Postal address: 4030 Debrecen, Vadalma u. 40.
E-mail address: info@complexpalett.hu
Phone number: + 36 70 422 7730

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1. Principles of data processing

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We are committed to protecting the personal data of both the visitors to our website and our customers, and we consider it particularly important to respect every data subject's right to informational self-determination.

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We treat personal data confidentially and take all security, technical and organisational measures that guarantee the security of personal data. If you have a question that is not clear on the basis of this privacy policy, please contact us at the contact details above! We strive to answer you as quickly as possible; however, if answering your question properly requires more time, we undertake to answer it within 25 days at most.

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You may request information about the processing of your personal data at any time in writing (by email or by letter sent to our postal address) or orally (by telephone). Please note that if you contact us by telephone – where your data processing request so justifies (e.g. you request the erasure of your data) – we must identify you in order to determine whether you are entitled to make the request before we fulfil it. If identification is not possible, we can only provide general information about data processing. For this reason, we recommend that you submit your question or request in writing whenever possible.

 

2. Applicable legislation

 

We undertake to process personal data on our website in accordance with the legal provisions in force at any given time, and in particular those listed below:
- Regulation (EU) 2016/679 of the European Parliament and of the Council (27 April 2016) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (General Data Protection Regulation), also known as GDPR: General Data Protection Regulation;
- Act CXII of 2011 (Infotv.) on the Right of Informational Self-Determination and on Freedom of Information.

 

3. Legal remedies under the Info.tv. and the Civil Code (Act V of 2013)

 

You are entitled to lodge a complaint with the Hungarian National Authority for Data Protection and Freedom of Information (1125 Budapest, Szilágyi Erzsébet fasor 22/c.; www.naih.hu; telephone: +36-1/391-1400; e-mail: ugyfelszolgalat@naih.hu) or to enforce your rights relating to the processing of personal data before the court having competence and jurisdiction under Act III of 1952 on the Code of Civil Procedure.

 

4. Data processed on the website

 

The public content of our website can be viewed by anyone – without providing personal data – and it is not tied to registration or login.

During your visit to and use of the website, we process the data listed below for the purpose and period set out in this notice, and we ensure the enforcement of your rights related to data processing as follows:

 

- Handling of cookies
 

A cookie is a text file placed on the device used by you for this purpose, for accessing the internet (computer, smartphone) when you open and use our website, which typically contains information relating to the connection between the web server and your device or to the operation of the website (for example, a so-called session ID, which is a unique string of letters, numbers and other characters; the time at which you opened or visited the website, etc.), and whose content is read back from there by the web server from time to time – while you browse our website or when you visit it again later. With the help of the cookie's content, the website (server) is able to improve the user experience and to provide the services offered

on the website.

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More detailed information on cookie management related to the operation of the website, the types of cookies and how they are handled can be found on the Cookie Policy page.

 

Purpose of data processing

 

Identification of users visiting the website, distinguishing them from one another, identification of users' current session, storage of the data provided during it, and prevention of data loss.

 

Scope of data processed

 

The cookies used on our website are so-called functional cookies that support the operation of the website, and contain the time of the visit to the website, the session ID and other information relating to the session that can be interpreted by the website's program code (strings of numbers and characters).

We do not transfer the information stored in functional cookies to third parties.

 

Who can access the data?

 

Only our staff responsible for operating the website are entitled to access the data stored on the server.

 

Duration of data processing

 

The functional cookie used on our website (session cookie) expires when you close the page in your internet browser.

 

What does this mean?

 

The validity of cookies used on websites can vary. Some cookies expire when you close the page in your internet browser, and some expire at a specific later time automatically generated by the website (e.g. after a few minutes, hours, days or possibly an even longer period). However, the website can only access the content of cookies valid for a longer period if you visit the website again from the same device and have not deleted these cookies from it in the meantime.

 

Enforcement of rights

 

Most internet browsers automatically allow the use of cookies. However, you can change this setting at any time, and you can also block and delete cookies. You can access the content of the cookies stored on your device at any time, and learn about and view it.

Known internet browsers usually allow you to manage cookies, block their use or delete them among their settings, typically in a submenu called security, privacy or privacy settings, under the name cookies.

Further information on managing cookies can be found in the help section of the given program.

 

Google Analytics service

 

We use the Google Analytics service to analyse and measure the traffic, traffic data and performance of our website. The information collected from the website is automatically transmitted to Google, but it does not (and cannot!) contain personal data. The information collected and transmitted is not suitable for identifying visitors to the website; it is merely statistical data suitable for distinguishing sessions from one another. You can read more about Google Analytics data processing by clicking here.

 

Purpose of data processing

 

Distinguishing visitors to the website and their sessions from one another in order to measure the performance of the website and to compile statistics on its use.

 

Scope of data processed

 

The Google Analytics service uses cookies to measure the performance of the website and to compile statistics on its use, which contain information that can be interpreted by the service (unique strings of letters, numbers and other characters).

 

Who can access the data?

 

Only our staff specifically authorised for this purpose are entitled to access the data processed by the Google Analytics service.

 

Duration of data processing

 

The validity of cookies used by the Google Analytics service can vary. Some cookies expire when you close the page in your internet browser, and some have an even shorter validity (1 minute) or possibly a considerably longer one (e.g. 24 hours or, for example, 2 years). However, our website – and through it the Google Analytics service – can only access the content of cookies valid for a longer period if you visit our website again from the same device and have not deleted these cookies from it in the meantime.

 

Enforcement of rights

 

If you do not want the Google Analytics service to collect data about your visit to the website, you can prevent this by installing and using a program that can be used for this purpose. You can read more about the browser extension that blocks Google Analytics data collection by clicking here, and you can download and install it from here.
You can also block the use of cookies used by Google Analytics – together with all other cookies. You can access the content of the cookies stored on your device at any time, and learn about, view and delete it.

Known internet browsers usually allow you to manage cookies, block their use or delete them among their settings, typically in a submenu called security, privacy or privacy settings, under the name cookies.

Further information on managing cookies can be found in the help section of the browser you use.

 

- Data processed for the purpose of contact
 

You can contact Us through any of the contact details available on our website. We use the personal data you provide when contacting us exclusively for communicating with you, and we do not transfer it.

 

Purpose of data processing

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Communication with Data Subjects.

 

Legal basis for data processing

 

In the case of enquiries or requests for information, data processing is based on voluntary consent in accordance with the EU General Data Protection Regulation (GDPR) and Act CXII of 2011 on the Right of Informational Self-Determination and on Freedom of Information (Infotv.).

 

Scope of data processed

 

For the purpose of communication, we process those of the following data that you provide voluntarily:
- name,
- email address,
- telephone number

 

Duration of data processing

 

We process the personal data you provide for the purpose of communication for different periods depending on the nature of the contact.

 

After the necessary information has been provided, we do not retain it any further, unless a claim can lawfully be enforced in connection with the subject of the one-off contact, in which case we may retain it for a maximum of 5 years for the purpose of being able to prove it.

 

Enforcement of rights

 

You can request information about the processing of your data at any time at our contact details above.

You can also request the rectification of your data at any time if you find, for example, that you provided it incorrectly or that we recorded it erroneously or incompletely.

You can also request the erasure of your data, and if there is no legal obstacle to this, we will comply with your request without delay (otherwise we will inform you of the reason for refusing the erasure).

 

Who can access the data?

 

Only our staff are entitled to access the data you provide.

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Data processors

Hosting provider
 
Activity performed by the data processor: Hosting service
 

Name and contact details of the data processor:

Wix Online Platforms Limited
Address: 1 Grant's Row, Dublin 2, D02HX96, Ireland
Contact:
https://support.wix.com/en/article/contacting-wix-customer-care-for-support

Online payment

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Activity performed by the data processor: Online payment transactions, if online payment takes place on the website

Name and contact details of the data processor:

Stripe, Inc.
Address: 354 Oyster Point Blvd, South San Francisco, CA 94080, USA
Contact:
https://support.stripe.com/contact/login

 

5. Security of data processing

 

In order to ensure the security of the personal data we process, we take all technical and organisational measures necessary to protect the data against accidental erasure (destruction), unauthorised use or alteration. Access to the data processed in our IT systems is granted exclusively to our staff, using an authorisation system.

With the above, we ensure that no unauthorised person can access, disclose, transfer, alter or delete the data processed.

 

6. Transfer of data

 

We do not disclose your personal data to persons who are not authorised to access it, and we transfer it to third parties only if you have given your prior consent to this. An exception to this may be an official investigation, in which case we are obliged to hand over the data required for the purpose of the request upon the official request of the acting authority (e.g. police, public prosecutor's office, court, etc.). Your separate consent is not required for this, as this is our obligation laid down by law.

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7. Transfer of data to service partners

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If the buyer orders a product that is delivered by a service partner, the buyer expressly consents to the transfer of the following personal data to the service partner for the purpose of carrying out the delivery:

 

- Name
- Delivery address
- E-mail address
- Telephone number

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Purpose of the data transfer: The purpose of transferring personal data is to ensure the delivery of the ordered products and the smooth handling of the delivery process.

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Legal basis for the data transfer: Data processing is based on the buyer's consent, which is given during the order. The buyer acknowledges their consent to the processing of this data by ordering the product and accepting these data processing terms.

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Security of the data transfer: Data is transferred only to the extent necessary for carrying out the delivery, and the service partner is also obliged to comply with data protection regulations.

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8. Review and availability of the Privacy Policy

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We reserve the right to review this notice and to amend it as necessary, which may be justified by changes in the relevant legislation or in our data processing activities and the technology used for them. If the amendment also affects personal data processed on the basis of your voluntary consent, we will inform you without delay and suspend the further processing of your personal data until you consent to it again.

The Privacy Policy in force at any given time is always available here, published publicly on the website.

 

This Privacy Policy is valid from 24 February 2025.